Refund policy

  All AVYU fragrances are final sale. We do not accept
  returns, exchanges or refunds for a change of mind
  after an order has been confirmed.

  This does not affect the resolution available when a
  product arrives damaged, defective, incorrect or is
  confirmed lost in transit.

  Damaged, Defective or Incorrect Products

  Please contact us within 48 hours of delivery with:

  - Your order number
  - Clear photographs or videos
  - A description of the issue
  - Any other relevant supporting information

  Every request will be reviewed and validated before a
  resolution is approved.

  If the claim is approved, AVYU will arrange a
  replacement. If a replacement cannot be provided,
  equivalent AVYU store credit will be issued to the
  customer account associated with the order.

  Approved store credit will be processed within 2–3
  working days and will have no expiry date.

  Delayed or Lost Parcels

  If your tracking information has not updated or your
  order has not arrived within the communicated delivery
  period, please contact us with your order number.

  We will investigate the shipment with the delivery
  partner. If the parcel is confirmed lost, AVYU will
  arrange a replacement. If a replacement cannot be
  provided, equivalent AVYU store credit will be issued
  following validation.

  Order Cancellations

  Orders cannot be cancelled once confirmed. Please
  review your order and delivery information carefully
  before completing your purchase.

Contact Us

  For help with an order, email us at
  avyuindia.support@gmail.com or chat with us on
  WhatsApp.

Nothing in this policy limits any rights available to customers under applicable consumer law.